How callous can people get ?

Am just going to list out some of the incidents faced by few friends of mine over the past few years that i came to know only recently and needless to say was quite shocked to hear about them.

3 of my friends had decided to go back home at a very short notice and hence did not have reserved tickets. Since the number of trains from mumbai is much more than from here and also as mumbai isnt too far from here, they decided to go by that route. They boarded a bus and usually its an overnight journey and were of the view that they would reach mumbai early morning and from there would go to the station and look for the trains available and go in one of them. Then started the real "drama". There were all sorts of problem with the bus and by the time they reached andheri it was already 1030 or 11 :O :O. The driver at that point said that they had to get down as the bus couldnt go any further due to some problem. Now these people had booked their tickets in the hope of getting down at mumbai central. Most of the passengers were already furious and then there seems to have been a policeman nearby. He just calmly approached the bus driver and said you can let them get down here itself, only you have to pay the taxi fare for everyone till central...hahahaha (not all policemen are anti-public...remember!!!)
The driver had no option but to continue the journey and finally they reached mumbai central around 4. the last train going towards their destination was at 4.30 and they had no chance of getting the tickets and going...so end of story...but does the drama stop there..i thought it had, but then it seemed like just the beginning when i heard the rest of the story.

They decided to buy tickets for the next day and since the booking place was too crowded they decided to trust the "agents" there. (Never ever trust these ass#%#%@). So one of the agents went and booked the ticket and returned with a wait listed ticket. But behind the ticket was written in pen 3 seat nos and he went on to explain about a "VIP quota" which he had availed for their purpose. Then came the cost of those tickets. after some calculations which you will never understand with these crooks, it came to around 2700 that was almost exactly double the normal fare. the next day they came to the station and therein lied a bigger shock. there was no VIP quota or anything and all the seats were booked in the train :O. They then had to sit through the entire journey in the pathway before the wash basin and stuff and go...all that after paying double the usual fare....x-(

As they were sitting in the train before the train left mumbai, they met a sort of middle aged lady also going by their route. She boarded the compartment in which these guys were sitting and sat in the TTE's seat. one of my friends asked her ticket just to see the status and was totally shocked. In the ticket were three "Cancelled" words. :O. when asked about it the lady was totally stumped. Then they came to know what had happened. as she was rushing along the platform, one amongst the crowd asked her ticket to guide her to her compartment and then after seeing the ticket, neatly folded it and gave it back to her. ofcourse its not hard to guess what that rascal had done.
damn these people...
how cheap and low can they go...especially lot of this happens at mumbai. i was also cheated badly once when i took a taxi late night. since it was past midnight and i was travelling alone, i did not have the guts to argue though i knew that i was being cheated.
So coming back to the topic of this post...How callous can people get ????
let your views known...